We try our best to ship our pieces to you within 4-7 working days. You will receive an email of the tracking number once the order has shipped.

Once we ship the item, we are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. In the case that your shipment is lost or damaged in transit; you are responsible to file the claim with delivery service. We are not responsible for lost packages during transit! We are also not responsible to weather related damage or delays.

 

Shipping is a service you purchase from the delivery service along with your order from us, so any shipping issues must be handled by the respective delivery service. Once the package leaves our hands, it is completely out of our control!

 

Please make sure your address is correct before placing order we will not be responsible for incorrect addresses.

The shipping time for customized orders would, however, be longer.

INTERNATIONAL ORDERS

To place an international order, please write to us.

We don't do free international shipping. The cost of the courier needs to be borne by the customer.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.IRIDA has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges before you order as we are not responsible.

RETURNS

We invest a great amount of love and meticulousness in handcrafting each piece of jewelry. Hence you cannot return or exchange any product bought from us.